Solutions

Our Jazzware solutions deliver a broad range of hospitality unique features and services to optimize your telecom operations while enhancing the guest experience.

PMS Integration

Seamlessly integrate your PBX, voicemail system, operator console and other systems with the property management system using our Edge ESB integration platform.

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PBX Telemanagement

Enjoy cloud based PBX telemanagement features including advanced wake-up features, emergency call alerting features and more using your existing legacy PBX.

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BroadWorks Hospitality Features

Move to a carrier grade BroadWorks cloud PBX solution complete with all the hospitality features required to service today's guest.

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Call Accounting

Manage your voice communications billing using our industry renowned, time tested Jazzware advanced call accounting system.

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Telecom Auditing

Let our extensive knowledge and passion for the industry work for you with our six sigma, brand approved TeleManager telecom auditing services.

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Guest Experience Design Studio

Deliver targeted messages and greetings to one or more guests using our Guest Experience Design Studio.

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Operational Monitoring and
Multi-Channel Alerting

Keep abreast of critical events occurring at the property by receiving real-time notifications from our multi-channel alerting platform.

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Voicemail System Management

Utilize voicemail as another guest touch point with our unique voicemail capabilities

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Jazzware Connect Hospitality Web Service

Save on PMS interface costs and personalize the guest experience by powering third party systems using the Jazzware Connect Hospitality Web Service.

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PMS Integration

Jazzware integrates with all the major hospitality PBX, PMS and voicemail systems using our resilient, secure integration platform, the Edge Enterprise Service Bus (Edge ESB).  The Edge ESB appliance sits on the property and hosts our local integrations and establishes a secure outbound connection to the cloud for cloud features, services and integrations.

The Edge ESB interfaces transform data to and from the property management system into meaningful information that can be used to:

  • Control the guest room telephone services
  • Provision multi-language voicemail prompts and reset guest voicemail boxes
  • Update housekeeping room status
  • Prompt guest centric messaging
  • Deliver guest centric wake-up greetings
  • Drive personalized call and internet pricing based on guest type or group affiliation
  • Post phone call, internet and minibar charges back to the guest
  • Authenticate guests on internet billing systems
  • Trigger system alerts
  • Bill back third party system usage
  • And more!

The Edge ESB helps the property save on property management system interface costs as it processes and posts back data from voicemail systems, HSIA authentication systems, console systems, minibar systems, wake-up systems and PBX’s on a single Jazzware interface.

Overall, the Edge ESB has integrations and vendor certifications to over 50 property management systems, PBXs, voicemail systems, HSIA gateways and operator console systems.  With our decades of experience in integrations, up-to-date certifications with our vendor partners, 24/7 monitoring and multi-channel alerting, the complexity and worry associated with interfaces is a thing of the past.

PMS Partners

PBX Telemanagement

Manage crucial hospitality voice features and control the PBX from one centralized platform.  Our tight integrations with all of the widely available hospitality systems assure ultimate control over your voice systems.  Jazzware enables the property to manage the PBX through multiple means including the Jazzware web portal, our mobile application, the phone, our PMS and voicemail system integrations and our Jazzware Connect Web Service for third party applications.

Feature Highlights

Room Status

Move guests into clean rooms more quickly using Jazzware’s room status posting feature.   Our Jazzware integration platform notifies the PMS of the room status changes immediately upon entry so that your staff can accommodate those waiting guests as soon as possible.

Minibar

Track the guest’s minibar item consumption using Jazzware’s minibar capabilities.  The Jazzware Feature Server calculates the appropriate charges and sends the minibar charges back to the property management system to automatically apply to the guest folio.  Easily maintain item pricing and report on consumption through our Jazzware portal.

Room Move

Automatically migrate all the guest information and settings from one room to another when Jazzware receives a room move request from the property management system or from the Jazzware portal.  Name display, call charges, minibar charges, HSIA charges, guest centric bill plan assignment, scheduled wake-ups, class of service, message light, voicemails and PBX do not disturb settings are all transported to the new room effortlessly.

Class of Service

Automatically restrict and unrestrict the guest room phone service upon PMS check in/out.  Manually set the level of phone service access at any time to prevent long distance and international calls by cash paying guests or other unauthorized guests such as youth groups.

CDR Processing and Call Accounting Postings

Automatically assign special pricing to guests based on guest centric information received from the PMS such as loyalty level and/or group affiliation.   View and search calling activity and posting details online or through Jazzware’s scheduled reporting features.

Wake-up Features
Reduce costs and increase guest satisfaction with extensive wake-up features for legacy PBXs.
  • View wake-up activity online from anywhere
  • Eliminate costly, problematic wake-up printers
  • Go green and put an end to the ongoing need for wake-up printer paper and ink
  • Increase staff efficiency through bulk wake-up scheduling for groups of guests
  • Enhance guest satisfaction by notifying staff of missed wake-ups using our multi-channel alerting platform
Other PBX Controls

Access other PBX features including:

  • Do not disturb
  • Name display
  • Message light control
  • Voicemail control
PBX Partners

BroadWorks Hospitality Features

The Jazzware Cloud PBX solution for hospitality enables hotel and resort properties to rapidly transition from premises-based PBX’s to the next-generation of cloud communications services. Whether you run a single hotel property or a global chain with multiple properties, the Jazzware Cloud PBX solution lets you put all your employees on a single communications platform — accessible on a desktop, tablet or a mobile device.

The Jazzware for BroadWorks solution combines all the hospitality-specific features you would expect with one of the world’s top carrier grade unified communications platforms to provide:

  • Voice
  • Video conferencing
  • Broadcast messaging
  • Screen sharing
  • Mobility
  • PMS check in and posting integration
  • Guest centric call accounting
  • Voicemail management and silent voicemail delivery
  • Wake-ups
    • Guest centric wake-up greetings
    • Staff and self-provisioning wake-up scheduling
    • Track and provide service reminder alerts for manual wake-ups
    • Wake-up reporting
  • Multi-channel alerting for E911 and missed wake-ups
  • Proactive PMS and PBX system monitoring
  • Room status updates
  • Minibar
  • And much more!
Together with BroadWorks, Jazzware mobilizes your staff to drive efficiency and improve the guest experience.  Visit our lists of BroadWorks service providers and systems integrators throughout the world.

Call Accounting

Manage your voice communications billing using our industry renowned, time tested Jazzware advanced call accounting system. Jazzware receives and processes call detail records from the PBX (Private Branch Exchange, or private telephone network), calculates any applicable costs and surcharges based on guest centric information, and posts the calls back to the property management system via the Edge ESB for guest invoicing. Our flexible bill plan architecture can accommodate even the most complex billing policies with efficiency and accuracy.

Telecom Auditing

Let our extensive knowledge and passion for the industry work for you with our TeleManager telecom auditing services. Our TeleManager offering goes far beyond standard reporting to provide actionable recommendations from our team of resident hospitality telecommunications experts. Our TeleManager team will analyze your business against industry trends and provide guidance on revenue optimization, expense management and even staffing requirements. Please see our Services page for more information.

Services

Guest Experience Design Studio

Deliver targeted messages and greetings to one or more guests using our Guest Experience Design Studio. Focus the messages and greetings on specific guests based on information received from the property management system such as group code, guest type, vip status, guest language, room number or any combination of these attributes.

Guest Experience Messaging

Trigger messages sent to the guest based on the guest check in, a specific time before the anticipated guest check out, a set date and time, a scheduled wake-up call or simply broadcast a message on-demand.  Empower the property with the Studio in order to:

  • Welcome loyalty members with special greetings or offers just for them
  • Generate revenue by delivering sponsored messages to convention guests
  • Inform the guests of the property’s amenities and events
  • Inform all guests of checkout procedures the day before check out
  • Acknowledge VIP guests with special messages or notify staff of a VIP check in
  • Notify affected guests of anticipated service impacts in the event of a maintenance issue and retract unread messages when the issue has been resolved

Want to expand the Studio to additional messaging applications?  Contact us regarding integration opportunities today!

Guest Experience Centric Wake-up Greetings

Personalize or even monetize your guest’s wake-up experience by recording, storing and scheduling daily guest centric wake-up call greetings delivered based on guest loyalty, group code, guest language or vip status.  Guests also benefit from the ability to self-provision their own wake-up calls using our multi-language interactive recording system.

In addition to guest benefits, our wake-up system improves hotel efficiency by enabling staff to provision wake-up calls through the PMS, the Jazzware portal, or our mobility application.  And, Jazzware helps ensure that no guest misses a wake-up call with our multi-channel alerting system that delivers notifications when wake-up calls go unanswered.

Operational Monitoring and Multi-Channel Alerting

Keep abreast of critical events occurring at the property by receiving real-time notifications from our multi-channel alerting platform.  Whether the property has a legacy or a cloud PBX, Jazzware monitors PBX activity to detect issues that other systems cannot.  Just some of the crucial alert types include:
  • Emergency call notifications
  • Unanswered wake-up calls
  • Wake-up system errors
  • Fraud alerts based on excessive duration, specified destination or excessive cost
  • PMS or PBX connectivity or performance issues
Alert details are delivered through multiple channels including:
  • Email
  • Desktop pop-up
  • SMS
  • Audible phone alerts

Reporting

Generate a host of on-demand and scheduled reports targeting all aspects of hotel operations from finance to housekeeping. Whether the staff need to reconcile phone charges and mini-bar usage, monitor wake-up call activity, or track calling activity for potential phone abuse, Jazzware will produce meaningful reports to expedite intelligent analysis.

Voicemail System Management

Utilize voicemail as another guest touch point with our unique voicemail capabilities. Our Jazzware voicemail system allows you to broadcast guest centric voicemail greetings based on check in/out, time and date schedules or on-demand through our Guest Experience Design Studio.

Whether your property is using our voicemail system or a third-party voicemail system, Jazzware will manage the voicemail system and accommodate voicemail features such as:

  • Guest Language
  • Setup and teardown of voicemail boxes upon check in/out
  • Moving voicemails upon a guest room move
  • Archival and on-demand retrieval of voicemails at checkout
  • Wake-up scheduling and status updates
Guest Experience Design Studio

Jazzware Connect Web Service

Personalize the guest experience while reducing the property’s PMS interface costs by utilizing the Jazzware Connect Hospitality Web Service.  Using Jazzware Connect, third party systems can take advantage of Jazzware’s guest centric rules engine and our plethora of certified PMS checkin and posting interfaces to:

  • Authenticate guests
  • Present guest centric internet bill plans based on group code and guest type information
  • Provide internet access codes and promo codes
  • Post internet charges to the PMS
  • Update the PMS with housekeeping room status
  • And more!