Solutions

Our Jazzware solutions deliver a broad range of hospitality unique features and services to optimize your telecom operations while enhancing the guest experience.

PMS Integration

Seamlessly integrate your PBX, voicemail system, operator console and other systems with the property management system using our Edge ESB integration platform.

Learn More

PBX Telemanagement

Manage crucial hospitality voice features and control the PBX from one centralized platform with web and mobile access.

Learn More

BroadWorks Hospitality Features

Move to a carrier grade BroadWorks cloud PBX solution complete with all the hospitality features required to service today's guest.

Learn More

Call Accounting

Manage your voice communications billing using our industry renowned, time tested Jazzware advanced call accounting system.

Learn More

Telecom Auditing

Let our extensive knowledge and passion for the industry work for you with our six sigma, brand approved TeleManager telecom auditing services.

Learn More

Guest Experience Design Studio

Deliver targeted messages and greetings to one or more guests using our Guest Experience Design Studio.

Learn More

Operational Monitoring and
Multi-Channel Alerting

Keep abreast of critical events occurring at the property by receiving real-time notifications from our multi-channel alerting platform.

Learn More

Voicemail System Management

Utilize voicemail as another guest touch point with our unique voicemail capabilities

Learn More

HSIA Authentication Web Services

Personalize the guest experience by offering customized high-speed internet billing options based on guest information received from your property management system.

Learn More

PMS Integration

Jazzware integrates with all the major hospitality PBX, PMS and voicemail systems using our resilient, secure integration platform, the Edge Enterprise Service Bus (Edge ESB).  The Edge ESB is a fanless, hardened, solid state appliance that sits on the property and hosts our local integrations and establishes a secure outbound connection to the cloud for cloud features, services and integrations.

The Edge ESB interfaces transform data from the property management system into meaningful information that can be used to:

  • Deliver guest messaging
  • Drive personalized pricing
  • Provision multi-language voicemail
  • Control the PBX to enable hospitality features
  • Trigger system alerts
  • Prompt guest centric wake-up greetings
  • Post phone call charges back to the guest

Likewise, the Edge ESB helps save on interface costs as it processes data from voicemail systems, HSIA authentication systems, console systems, minibar systems, wake-up systems and PBX’s then delivers it back to the property management system in the format required to invoice and care for the needs of the guests.

Overall, the Edge ESB has integrations and vendor certifications to over 40 PMS, PBX, voicemail, HSIA gateways and operator console systems.  With our decades of experience in integrations, up-to-date certifications with our vendor partners, 24/7 monitoring and multi-channel alerting, the complexity and worry associated with interfaces is a thing of the past.

PMS Partners

PBX Telemanagement

Manage crucial hospitality voice features and control the PBX from one centralized platform with web and mobile access. Our tight integrations with all of the widely available hospitality PBX’s assure ultimate control over your voice systems.

Feature Highlights

Room status

Keep the front desk and the housekeeping department informed of housekeeping status updates as they occur to get your rooms sold.  We provide multiple means of updating the housekeeping room status to cater to your operational needs including our Jazzware web portal, our hospitality mobile application, the guest room phone (for legacy or cloud PBXs) or the voicemail system.  Our Jazzware integration platform will then notify the PMS immediately so that your staff can accommodate those waiting guests as soon as possible.

Minibar

Take advantage of Jazzware’s minibar capabilities which offer the staff the flexibility to enter the guest’s minibar item consumption using the Jazzware portal, our hospitality mobility app, the guest room phone or third-party minibar systems.  Using our built-in multi-language minibar system, the Jazzware Feature Server will calculate the appropriate charges and send the minibar charges back to the property management system to apply to the guest folio.  The list of minibar items and item pricing can be administered through the hospitality portal at any time.  Inventory fulfillment and accounting tasks are made simple through our minibar reporting available through our web portal.

Room move

Automatically reassign all the guest information and settings from one room to another when the guest changes rooms.

Class of service

Automatically restrict and unrestrict the guest room phone service upon check in/out or set levels of phone service access on demand to prevent unauthorized usage.

CDR processing and call accounting postings

Provide guest centric billing to your special guests and ensure all calls are posted back to the property management system

Other controls

Do not disturb
Name display
Message light control
Voicemail control
Wake-up call scheduling and status

PBX Partners

BroadWorks Hospitality Features

The Jazzware Cloud PBX solution for hospitality enables hotel and resort properties to rapidly transition from premises-based PBX’s to the next-generation of cloud communications services.

Whether you run a single hotel property or a global chain with multiple properties, the Jazzware Cloud PBX solution lets you put all your employees on a single communications platform — accessible on a desktop, tablet or a mobile device.

The Jazzware hospitality feature set sits on top of the BroadWorks cloud PBX to offer a carrier grade, cloud PBX with all the hospitality-specific features you would expect—from guest wake-up calls to billing and call accounting. The Broadworks PBX and trunking capabilities deliver advanced cloud-based telephony, a comprehensive set of feature-rich unified communications capabilities such as HD voice and video calling, group messaging, screen sharing and conferencing. And, with our hospitality mobile application for BroadWorks, the staff will have access to voip calling, broadcast messaging and our hospitality features all from one mobile device. Together with BroadWorks, Jazzware mobilizes your staff which helps drive efficiency and improve the guest experience.

Visit our lists of BroadWorks service providers and systems integrators throughout the world.

Call Accounting

Manage your voice communications billing using our industry renowned, time tested Jazzware advanced call accounting system. Jazzware receives and processes call detail records from the PBX (Private Branch Exchange, or private telephone network), calculates any applicable costs and surcharges based on guest centric information, and posts the calls back to the property management system via the Edge ESB for guest invoicing. Our flexible bill plan architecture can accommodate even the most complex billing policies with efficiency and accuracy.

Telecom Auditing

Let our extensive knowledge and passion for the industry work for you with our TeleManager telecom auditing services. Our TeleManager offering goes far beyond standard reporting to provide actionable recommendations from our team of resident hospitality telecommunications experts. Our TeleManager team will analyze your business against industry trends and provide guidance on revenue optimization, expense management and even staffing requirements. Please see our Services page for more information.

Services

Guest Experience Design Studio

Deliver targeted messages and greetings to one or more guests using our Guest Experience Design Studio. Focus the messages and greetings on specific guests based on information received from the property management system such as group code, guest type, vip status, guest language, room number or any combination of these attributes.

Guest Experience Messaging

Trigger messages sent to the guest based on the guest check in, a specific time before the anticipated guest check out, a set date and time, a scheduled wake-up call or simply broadcast a message on-demand.  Empower the property with the Studio in order to:

  • Welcome loyalty members with special greetings or offers just for them
  • Generate revenue by delivering sponsored messages to convention guests
  • Inform the guests of the property’s amenities and events
  • Inform all guests of checkout procedures the day before check out
  • Acknowledge VIP guests with special messages or notify staff of a VIP check in
  • Notify affected guests of anticipated service impacts in the event of a maintenance issue and retract unread messages when the issue has been resolved

Want to expand the Studio to additional messaging applications?  Contact us regarding integration opportunities today!

Guest Experience Centric Wake-up Greetings

Personalize or even monetize your guest’s wake-up experience by recording, storing and scheduling daily guest centric wake-up call greetings delivered based on guest loyalty, group code, guest language or vip status.  Guests also benefit from the ability to self-provision their own wake-up calls using our multi-language interactive recording system.

In addition to guest benefits, our wake-up system improves hotel efficiency by enabling staff to provision wake-up calls through the PMS, the Jazzware portal, or our mobility application.  And, Jazzware helps ensure that no guest misses a wake-up call with our multi-channel alerting system that delivers notifications when wake-up calls go unanswered.

Operational Monitoring and Multi-Channel Alerting

Keep abreast of critical events occurring at the property by receiving real-time notifications from our multi-channel alerting platform. Channels include email, desktop pop-up and phone alerts which play an interactive voice recording with details of the issue.

Just some of the available alert options include:

• Emergency call notification (911 has been called)
• Missed wake-up call
• PMS or PBX connectivity or performance issues

Reporting

Generate a host of on-demand and scheduled reports targeting all aspects of hotel operations from finance to housekeeping. Whether the staff need to reconcile phone charges and mini-bar usage, monitor wake-up call activity, or track calling activity for potential phone abuse, Jazzware will produce meaningful reports to expedite intelligent analysis.

Voicemail System Management

Utilize voicemail as another guest touch point with our unique voicemail capabilities. Our Jazzware voicemail system allows you to broadcast guest centric voicemail greetings based on check in/out, time and date schedules or on-demand through our Guest Experience Design Studio.
Whether your property is using our voicemail system or a third-party voicemail system, Jazzware will manage the voicemail system and accommodate voicemail features such as:
• Guest Language
• Setup and teardown of voicemail boxes upon check in/out
• Moving voicemails upon a guest room move
• Archival and on-demand retrieval of voicemails at checkout
• Wake-up scheduling and status updates

Guest Experience Design Studio

HSIA Authentication Web Services

Personalize the guest experience by offering customized high-speed internet billing options based on guest information received from your property management system. Our Unified Hospitality Web Service Interface offers a whole host of API's that allow you to authenticate guests and present the applicable bill plans to your guest based on event (group code) information, VIP status or guest loyalty (guest type) information received from your property management system. Jazzware will then send the charges to your property management system to invoice the guest.