Our Services

Telecom Auditing

Optimize your operations with our TeleManager auditing services including audits, continuous monitoring, strategic consulting and telecom project management.

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Custom Development

Thinking outside the box? Take advantage of our extensive library of our feature rich interfaces or let us develop your vision through custom development.

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Training, Installation and 24/7 Support

Ensure success with our hospitality services. Our team of experts can provide training, on-site installation support and 24/7 care to meet your needs.

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Telecom Auditing

 

Jazzware telecom auditing services comprise one-time audits, continuous monitoring, strategic consulting and project management to optimize telecommunications spend, revenue capture, and infrastructure investment at individual properties and across brand holdings.

Jazzware professionals have audited 2000+ properties for 25+ major brands giving them unparalleled expertise in the Hospitality sector. In the past three years alone, Jazzware audits have produced millions per year in customer savings and have improved services availability.

Audits and Assessments

Jazzware’s TeleManager telecom audits identify opportunities to optimize property and enterprise wide telecommunications operations and investment. Our audits assess every aspect of your wired, wireless, and cellular enterprise communications infrastructure. Using the data gathered and Jazzware’s comprehensive Hospitality knowledge base, Jazzware auditors generate recommendations to optimize expenses, revenue capture, and service availability.

TeleManager Continuous Assessment

TeleManager’s continuous assessment service continuously monitors your properties’ voice, internet, and inter-system operations to ensure service quality level compliance, measure incidence response, detect anomalous behavior, plan for dynamic capacity and support needs, and detect unplanned or non-compliant infrastructure changes. On a monthly basis, availability and expense reconciliation reports are automatically compiled and reviewed by the Telecom audit team for anomalies and optimization opportunities.

Strategic Consulting

Jazzware strategic consulting services include:

  • Competitive positioning, packaging, and pricing of telecommunication services
  • RFI/RFP generation and management for telecommunication, operations, and guest experience technology enabled services and outsourcing
  • Aggregate services purchasing programs
  • Cloud migration assessments and planning
  • Staff planning and training

Project Management and Implementation

Our highly experienced project management team has the knowledge and background to help coordinate and execute the most demanding of IT or service transition projects whether they are for new builds or for property upgrades.  Recent projects include SIP Trucking and Cloud migration. Call us to discuss your project management needs today.

Custom Development

 

Interface Development

Jazzware supplies one of the most extensive interface offerings in the industry. Notwithstanding, new and exciting hospitality systems make their way into the industry every day and we are here to meet your integration needs with those systems.  Regardless of the type of integration (TCP/IP, SOAP XML, Serial, JSON and others), we will develop the interface you need and explore new ways to make the most of those integrations.

Applications Development

Jazzware provides custom development for Hospitality including: Advanced reporting and analytics, staff operations and monitoring, and Guest experience design.

Training, Installation, and Support

 

Training

Our knowledgeable Professional Services Team can provide a customized training program and materials to suit the needs of your property, organization or users. Trainings may occur remotely or on-site. Training programs may be developed for third party execution.

On-Site Installation

Our experienced technical engineering staff can make the installation process trouble free by:

  • conducting on-site installation and configuration
  • coordinating integration testing with multiple vendors to ensure all systems are properly communicating
  • providing on-site training

24/7 Support

Jazzware provides 24×7 support services to ensure uninterrupted operations on premise and in the cloud.