Estate-wide monitoring, alerting, and service management for IT directors and ops teams managing portfolios of any size — from 5 properties to 500+.
JazzNexus unifies monitoring, analytics, alerting, and service management into a single estate-wide console — so your team can manage by exception, not by spreadsheet.
Live view of every property in your portfolio — status, alerts, connectivity, and operational health on a single screen. See the forest and the trees.
Call detail records with drill-down by property, time period, call type, and cost center. Understand calling patterns, peak loads, and vendor utilization.
Guest experience metrics aggregated across the portfolio. Track NPS, service response quality, and AI interaction satisfaction in real time.
Multi-channel escalation — SMS, email, phone, Slack — with intelligent routing, suppression, and deduplication. The right person gets the right alert.
Track vendor and internal SLAs across every property. Automated breach detection, trend analysis, and compliance reporting for contract negotiations.
Centralized ticketing across all properties. Route, prioritize, and track service requests from guests and staff with full audit trail and SLA timing.
JazzNexus scales horizontally — same console, same workflows, same sub-second responsiveness whether you manage a boutique collection or a global brand.
5–500+
Properties managed from one console
<200ms
Event routing across global regions
99.99%
Platform uptime SLA
24/7
Automated monitoring and alerting
One console for system health, vendor SLAs, and connectivity across every property. Manage by exception — JazzNexus alerts you to what matters.
Portfolio-wide service metrics, sentiment tracking, and comparative analytics between properties. Spot trends before they become problems.
CDR analytics, integration health, bandwidth monitoring, and automated incident routing. The NOC your hospitality stack deserves.
AskJazz generates the data, Intelligence surfaces it per property, and Nexus makes it actionable across your entire portfolio. Argus closes the loop on vendor spend.
Book a walkthrough and see how your entire portfolio comes together in one command center.