Built for
Hospitality, reimagined.
Jazzware powers secure, intelligent connectivity between hospitality’s most essential systems — property management, communications, safety, and guest experience — so hoteliers can focus on what matters.
Trusted across the hospitality stack
One platform. Six categories of operational lift.
Discover how Jazzware delivers interoperability, visibility, and control across the hospitality tech stack.
The platform underneath the platform.
Six pillars that make Jazzware the connective layer for portfolios from boutique to global chain.
Real-time orchestration
Events from PMS, PBX, Wi-Fi, and IoT systems are normalized and routed in under 200ms — so every downstream service sees the same truth across every property and team.
- Sub-200ms event routing across global regions
- Idempotent retries and at-least-once delivery guarantees
- Unified schema across 300+ source systems
- Replayable audit trail for compliance and debugging
Hardened edges
Local edge nodes keep mission-critical features alive during WAN outages.
- Offline buffer with local SQLite store
- Auto-sync on WAN reconnect with conflict resolution
- Graceful degradation — guests never see a down screen
300+ integrations
PMS, PBX, BroadWorks, BI, and a growing catalog of guest-experience platforms.
- PMS, PBX, SIP, and FIAS protocol support out of the box
- Growing marketplace with certified partner connectors
- Open API and webhook framework for custom integrations
Portfolio-wide reporting
Single dashboards across every property, brand, and region.
- Cross-property dashboards with drill-down to room level
- Export to CSV or HTML — scheduled or on demand
- Role-based views for GMs, ops teams, and executives
Global footprint
Deployed in 60+ countries — multi-currency, multi-language, multi-region.
- Multi-currency billing and multi-language UI built in
- 60+ countries deployed across independent and chain properties
- Regional data residency options for compliance
Hospitality-fluent support
In-house engineers who understand the shift change matters more than the ticket SLA.
- 24/7 monitoring with proactive alerting before guests notice
- Dedicated account teams who know your stack
- Escalation paths staffed by hospitality-domain engineers
The integration partner hotels and vendors trust.
Founded as a call accounting pioneer and now a global integration hub, Jazzware sets itself apart with unmatched experience, best-in-class interoperability, and a relentless focus on operational simplicity.
Our middleware bridges legacy systems and new technology, deploys cloud-native or on-prem, and is actively certified by Oracle, Marriott, Accor, and other leading tech ecosystems.
Proven integrations
Rapid onboarding across major PMS and PBX platforms.
Deploy your way
Cloud, hybrid, or on-prem — matched to each property.
Built to scale
From boutique independents to portfolios of 500+ properties.
Dedicated support
In-house service delivery, training, and professional services.
Secure by design
Hardened edge nodes, encrypted transport, audited access.
Always on
Resilient architecture engineered for 24/7 hospitality.
One platform sitting between hospitality’s most critical systems.
From PMS check-ins to PBX call routing to safety alerts, Jazzware is the orchestration layer that keeps every system in sync.
Connect
Plug into the property's PMS, PBX, Wi-Fi, and operational systems in days, not quarters — across cloud, hybrid, or on-prem.
Orchestrate
Jazzware normalizes events, enriches calls with guest context, and routes data to the right teams and tools in real time.
Deliver
Operators get visibility and automation. Guests get personalized, frictionless service. Leaders get the reporting to prove ROI.
- Years of integration expertise
- 30+
- Hotel rooms supported
- 1M+
- Countries served
- 60+
Turn every call into measurable revenue.
Capture, rate, and report on every call across every property — automatically. Jazzware's call accounting engine is the industry's longest-running revenue platform, refined for the cloud era.
- Real-time call rating across direct dial, IDD, and surcharge tiers
- Per-property and portfolio-wide reporting with drilldowns
- Automated invoice reconciliation and chargeback workflows
Greet every guest like a regular.
Pipe PMS context into every guest-facing touchpoint — calls, mobile, in-room — so each interaction feels considered, not generic. Drive measurable lifts in satisfaction and revenue.
- Named greetings, language, and preference routing on every call
- In-room and mobile experiences personalized to the reservation
- Concierge-grade upsell prompts surfaced at the right moment
Automate the work that fills your shift report.
Replace pagers, spreadsheets, and walkie-talkies with a single orchestration layer. Tasks route to the right team, escalate when they slip, and roll up to leadership as real metrics.
- Auto-routed housekeeping, maintenance, and engineering workflows
- Mobile-first task tools your staff will actually use
- Portfolio-level visibility into operational SLAs
Connecting hospitality, end to end.
Jazzware moves data across continents in real time — routing calls, syncing PMS events, and powering guest experiences for properties on every inhabited continent.
What hospitality leaders say.
Jazzware took an integration project we'd been quoted in quarters and shipped it in weeks. The orchestration layer just works.
Their support team genuinely understands hospitality operations. We escalate, they fix — usually before the next shift change.
Call accounting alone paid for the platform inside a year. The visibility we get across properties is the real win.
Ready to see Jazzware in action?
Tell us about your property or platform and a Jazzware representative will reach out to set up a free consultation.